Refund & Return Policy

1. Return and Refund

Please email us at cosmicglowrituals@gmail.com if you have any issues with your order.

Due to the nature of our products and consideration of health and safety, we do not accept refunds for change of mind, please read our product descriptions thoroughly and choose carefully.

We only provide refunds or exchanges:

(a)         for goods that are not of acceptable quality;

(b)         for goods not corresponding to the description that we provided; and

(c)         for goods not corresponding to the sample or demonstration model.

If you have received an incorrect good, please do not use the product, or break the seal. The incorrect good must be returned to receive a refund/exchange. Only in this circumstance, will we cover the cost of shipping.

To request a refund or exchange you must:

(a)         show your receipt or proof of purchase;

(b)         return the goods in the same condition as they were purchased at your expense (unless you had received an incorrect good);

(c)         provide us with information regarding the reason for return or exchange.

We or the manufacturer of the goods may need to conduct an assessment of the goods to:

(a)         in case of minor failure – at our discretion, replace or refund the price of the good; or

(b)         in case of major failure – at your discretion, refund or replace the goods or provide compensation for drop in value of the goods.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original credit card or original method of payment, within a certain amount of days.

2. Gift Cards

Gift cards are non returnable / refundable.

3. Shipping Returns

To return your product, you should mail your product to: 10 Damosh Avenue, Carrum Downs, VIC 3201.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help? Contact us at cosmicglowrituals@gmail.com for questions related to refunds and returns.